• Complaints and Inquiries
• Conciliation Process

Conciliation Process

Resolving complaints

Conciliation helps both parties clarify what the complaint is about, and which points are in dispute. It means the parties sitting down with a conciliator, and talking things through. Sometimes, when a complaint is brought to the attention of the other party, resolution is swift and apologies readily given. In other cases, the conciliation process does not work.

Find out more about the Conciliation Process here.

A complaint form can be downloaded here.

Will you be victimised if you make a complaint?

It is against the law for anyone to threaten, harass or subject a person to a detriment because they have made a complaint or intend to make a complaint under the Equal Opportunity Act 1984. This protection is also afforded to anyone giving evidence about a complaint.

Interim orders

Applying for an Interim Order

The State Administrative Tribunal has the power to grant an ‘Interim Order’ under the Act. This Order can be made by the Tribunal to ensure that a complainant’s situation or rights, or a respondent’s situation or rights, are not affected adversely by the other party whilst the Equal Opportunity Commission is investigation a complaint lodged with the Commission.

Interim Orders

The rights and status of complainants and respondents may to be protected while a complaint is being investigated.  The In such circumstances the State Administrative Tribunal may make and Interim Order.  See Interim Orders for more details.