Conciliation Process

Resolving complaints

Conciliation helps both parties clarify what the complaint is about, and which points are in dispute. It means the parties sitting down with a conciliator, and talking things through. Sometimes, when a complaint is brought to the attention of the other party, resolution is swift and apologies readily given. In other cases, the conciliation process does not work.

Find out more about the Conciliation Process here.

A complaint form is available here Complaint Form

Will you be victimised if you make a complaint?

It is against the law for anyone to threaten, harass or subject a person to a detriment because they have made a complaint or intend to make a complaint under the Equal Opportunity Act 1984. This protection is also afforded to anyone giving evidence about a complaint.

Interim orders

The rights and status of complainants and respondents may need to be protected while a complaint is being investigated.  In such circumstances the State Administrative Tribunal may make an Interim Order.

See Interim Orders for more details and how to apply.