Complaint details: A woman complained that the gym she was a member of discriminated against her in the manner they provided her with services to the gym. When she joined the gym she explained that she had a muscular skeletal disorder and was persuaded to join the gym to attend the pilates class. The woman discovered she was unable to attend pilates classes as she feared she would injure herself. When she attempted to address her concerns with he management of the gym she believed she was treated poorly.
Outcome: $799 refund of gym membership
Complaint details: An Aboriginal mother complained that her 13 year old son had been incorrectly identified and banned from a cinema. Her attempts to have the matter rectified directly with management were ignored.
Outcome: Apology / ban was lifted / a letter of apology issued / 20 complimentary tickets provided for her son's use.
Complaint details: An Aboriginal woman was asked to get off a bus by the driver, while non-Aboriginal passengers were allowed to continue their journey. The driver also sprayed deodorant on seats previously occupied by Aboriginal people.
Outcome: The matter was resolved with the provision of cross-cultural staff training from a local Aboriginal person; anti-discrimination training for all drivers, administrative staff and the general manager; surveillance cameras to be installed on all buses within 12 months; a written apology; free bus tickets (a three-month multi-rider); and a $150 ex-gratia payment to the Aboriginal woman.
Complaint details: An Aboriginal woman lodged a complaint of race discrimination after a security officer followed her out of a shop because he thought her child had stolen. The business denied discriminating against the woman because of her race.
Outcome: Verbal and written apology
Complaint details: An Aboriginal person alleged that a business owner accused her of stealing because she is Aboriginal. The owner denied discriminating against the person on the basis of her Aboriginality.
Outcome: Verbal and written apology
Complaint details: An Aboriginal family held a 21st birthday party at a hotel and claimed that the hotel manager:- repeatedly accused guests of drinking outside the function room; allowed Aboriginal guests to leave the function only one at a time; asked to see younger guests photo ID, and closed the function at 10.00 pm because he allegedly believed one of the Aboriginal guests had snatched a handbag from another section of the hotel.
Outcome: $1,000 / Written apology / VIP pass to any venue owned by respondent.
Complaint details: On completion of his journey an Aboriginal man asked the taxi driver to wait while he went inside to get the correct change. The driver was of Indian origin and told the man ‘Aboriginal people never have the fare’. During conciliation both parties discussed their cultural origins and views about race and the driver apologized and said he now understood why the complainant was angry and hurt.
Outcome: No monetary payment was sought and none was offered. Both parties agreed to meet privately outside the Commission and continue their discussion about cultural origins and their views on race and racism.
Complaint details: A man failed a test which would lead to employment, due to the fact that the test was more difficult for people whose first language is not English.
Outcome: Special procedures were put in place for the Complainant to resit the test / policy change.
Complaint details: An Aboriginal woman alleged race discrimination when she was not admitted to a fashion event at a race day.
Outcome: The Club President apologised for the circumstances and agreed to publish clear selection procedures for the event in the future.
Complaint details: A Koori man was asked to show the contents of his bag while purchasing goods. He alleged that he was the only person asked to show their bag. An investigation of the complaint revealed that store security was alerted to perform a check of the man's backpack. Other customers nearby were not asked to reveal the contents of their bags and the man felt singled out. He felt the treatment he received was motivated purely by race as he was the only Indigenous Australian in the presence of seven other customers.
Outcome: The company apologised for the actions of the security staff that may have been abrupt when following the store policy of checking his bag, which was accepted by the complainant.
Complaint details: An Aboriginal woman lodged a complaint against a retail store after she and her son were stopped by store staff and accused of stealing items. The woman and her son were carrying items in their hands rather than using a basket or trolley and believed had they not been Aboriginal they would not have been stopped, accused of stealing and treated the way they were in front of other patrons.
Outcome: The complaint was conciliated when the woman received an apology and a voucher for $400.